Refund Policy

This Refund Policy explains how returns, exchanges, refunds, and cancellations work for purchases made through mint2belifestyle.com. It is part of our Terms of Service — if anything here conflicts with the general Terms, this policy controls for returns and refunds.

Mint2Be Lifestyle is operated by Mint 2 Be Home Solutions LLC. In this policy, “we,” “us,” and “our” refer to Mint 2 Be Home Solutions LLC.

1. Return Window

You have 30 days from the date your order is delivered to request a return or exchange. After 30 days, we're unable to offer a refund or exchange, except where a defective or incorrect item is involved (see Section 3).

2. Eligibility for Returns

To be eligible for a return, an item generally must be:

• Unworn, unwashed, and unused;
• In its original condition, with any tags still attached; and
• In its original or equivalent protective packaging.

Some products may have additional eligibility requirements disclosed on the product page at the time of purchase, such as clearance, final-sale, or hygiene-sensitive items.

3. Made-to-Order and Personalized Items

Because made-to-order and personalized products are produced specifically for you, they are final sale and not eligible for return or exchange once production has begun, except when the item arrives damaged, defective, or materially different from what you ordered.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us at privacy@mint2belifestyle.com within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement, exchange, or full refund at no cost to you, including return shipping where applicable.

5. How to Start a Return

To start a return or exchange, email privacy@mint2belifestyle.com with your order number and the reason for the return. We'll confirm eligibility and send you instructions for sending the item back. Please don't send an item back before reaching out — returns sent without prior contact may be delayed or refused.

6. Return Shipping Costs

If you're returning an item for a reason other than a defect, damage, or a mistake on our part, you're responsible for the cost of return shipping. We recommend using a trackable shipping method, since we can't be responsible for a return that doesn't reach us.

If the return is due to a defective, damaged, or incorrect item, we cover the cost of return shipping.

7. Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Original shipping charges are non-refundable, except where the return is due to our error or a defective item.

8. Exchanges

If you'd like a different size, color, or style, the fastest way is to request a return for a refund and place a new order, since exchange availability depends on current stock. Contact us at privacy@mint2belifestyle.com and we'll do our best to help.

9. Cancellations

If you need to cancel or change an order, contact us as soon as possible at privacy@mint2belifestyle.com. We can usually cancel or adjust an order before production or fulfillment has started. Once an item has entered production or shipped, it's treated as a standard return under this policy rather than a cancellation.

10. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our products, vendors, or business practices. The “Last Updated” date above identifies the current version. The policy in effect at the time you place an order applies to that order.

11. Contact

Questions about a return, exchange, or refund can be sent to:

See also our Shipping Policy, Terms of Service, and Privacy Policy.